Transformation Programme
Wolverhampton City Council has entered into a 10-year strategic transformation partnership with Axon. The partnership will transform the council into a more modern and efficient service focussed organisation for citizens, local businesses and council employees alike. Over the 10-year period, the partnership will deliver approximately £60 million in savings for the council.
The Axon/Wolverhampton City Council partnership is an in-sourced strategic partnership which provides control and flexibility to the council whilst committing both parties to realising benefits. Over the first three years, the partnership will transform customer service and deliver a more efficient finance, procurement, HR and payroll service through the introduction of a shared service model.
Under the proposed agreement, Axon will help the council to deliver significant benefits and savings through:
- The establishment of a new customer service team, enabling citizens to contact the council or access services by web, telephone, letter, face-to-face, post or email, provided by a ‘one-stop shop’ facility
- A reduction in administrative and premises costs with the creation of a more effective ‘back office’ team of finance, procurement, human resources, payroll and ICT
- More effective procurement
- Supporting the management of the council’s large projects
- Improving financial control and budgeting with real time information.
Underpinning the change throughout the organisation will be the introduction of SAP including finance, procurement, HR, payroll and CRM, providing a modern integrated platform for the reengineering and redefinition of business processes.
A key representative of the council said: “The partnership will be one of the most significant in the council’s recent history. It marks the beginning of our transformation into an organisation with an emphasis on putting the needs of its customers first through delivering easier access to services and improving efficiency.
“In the coming years our customers - citizens, businesses and visitors to the city - will feel the benefits. People will experience faster and more convenient access to essential services, which will be delivered more cost-effectively.
“For our staff, it will mean opportunities to serve the public in an environment that will invest in developing their skills in customer service and IT. Many will be trained to work with modern systems that will cut unnecessary costs and reduce the frustration of red-tape.”
