Application Process

Head of Facilities Management

Merton council is successfully transforming, identifying major efficiencies across all service areas, as well as finding new and creative ways to maintain and enhance those services that residents value. Facilities Management at Merton is at the heart of a number of key strategies that will enable staff to be more productive, work in a modern, energy efficient environment that makes the best use of assets and facilitates the move towards genuine flexible working. At the same time, the Council is making great strides in commercialising the FM department, selling a range of services to organisations across the Borough and beyond. The new Head of Facilities Management will play an integral role in this major transformation exercise and will have the ability to innovate and devise strategies that will further optimise the use of the portfolio, promote sustainability and ultimately drive efficiencies and cost savings for internal and external customer groups.

The Role
• To be responsible for facilities management services, including building services and security; office accommodation planning; management, maintenance, refurbishment, remodelling and development of the council’s buildings; energy management; post and printing services.
• To lead, manage and develop the facilities management team in accordance with council policies and procedures, legislative and regulatory requirements, covering the provision of quality, cost effective, and customer-focussed services as listed above.
• To oversee the procurement and contract management of agreements for the provision of facilities management services.
• To secure business in management of building projects and maintenance works for schools and external clients on a trading basis.
• To be responsible for the team budget in the region of £3m per annum, and to ensure that effective financial management processes are maintained within the facilities management service.

The Candidate
• A proven Service leader or Senior Manager, with experience of managing a multi-service FM/Property Services function and large multidisciplinary teams of internal and external professionals.
• Divisional management experience, with a proven track record of managing financial budgets, appraising and developing staff and optimising departmental performance.
• Understanding of the processes of construction and building maintenance and the ability to plan and manage programmes of building works.
• Thorough knowledge of statutory standards for the management and maintenance of public buildings.
• Knowledge of procurement processes, relevant legislation and best practice, and of how these are applied to facilities management and construction contracts.
• Demonstrable experience of managing a range of service providers and can demonstrate where he/she has achieved Value for Money.
• Excellent communication skills, with the ability to develop strong working relationships with stakeholders and potential customer groups that might sit outside of the Authority.