Part of the global BT Group, BT iNet is a team of networked IT and converged infrastructure specialists who help customers to overcome their biggest human and business challenges by building bespoke IT and communications solutions.
They take world-leading technologies and make them work for people. With their agility, expertise and attention to detail, they handle everything from design and installation through to on-going support.
BT iNet people are passionate, skilled and committed to the highest standards of customer service.
Could you have what it takes to join them?
Developing sales professionals at trainee level are sought to join a team which will become the focal point of communication between the customer, BT iNet and the BT channel sales teams. Efficient, accurate and with a keen interest in technology and customer service, you'll be supporting lead generation, quotation provision, lead follow up and management and order intake.
Service Performance Analyst
In this role you'll be part of the Technical Service Centre, providing first, second and third line support to BT iNet service customers. Supporting technical engineering teams, you'll be monitoring service performance and customer satisfaction, driving customer service improvements and ensuring systems and tools are effective. Good communication skills and a passion for providing excellent service are essential.
What BT iNet offers
BT iNet offers a generous remuneration package as well as further benefits and excellent holiday entitlement. The working week is 37.5 hours and, after your three month probationary period, pension contributions will be matched up to 3%. Details of sick pay, maternity pay and death in service benefits can be provided.